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Обязанности продавца

The Seller is obliged to provide the Customer with items that are free of defects. The Seller is liable to the Buyer if an item sold has a physical or legal defect (statutory warranty). This liability is provided for by the Civil Code (i.e. Journal of Laws of 2014, item 121 as amended), subject to the following provisions. With respect to Business Customers and Customers directly who concludes a contract with a Seller relating to their business activity, when it is evident from the content of this contract that it does not have a professional character, evidenced in particular by the subject of their business activity, made available based on the provisions on the Central Register and Information on Business, the Seller modifies its liability under the statutory warranty for physical defects of items, specified in the provisions of the Civil Code, in such a way that: The Seller excludes the rights under the statutory warranty to replace the goods with new ones, which are free from defects, to which the Buyer agrees.

Право отступления от договора

Клиент, который является потребителем или Клиент, имеющий право на эквивалентную защиту в соответствии со ст. 27 Закона о правах потребителей, являющийся потребителем, имеет право отступления от договора в течение 14 дней без подачи какой-либо причины. Срок отступления от договора истекает по истечении 14 дней от дня, когда Вы вступили во владение товаром, либо когда третье лицо, прочее от перевозчика, и указанная Вами, вступила во владение товара. Если договор касается нескольких товаров, которые доставляются отдельно, партиями либо в частях, срок отступления от договора истекает по истечении 14 дней от дня, когда Вы вступили во владение последним товаром или когда третье лицо, прочее от перевозчика, и указанное Вами, вступило во владение последним товаром (в случае товаров, поставляемых по отдельности), либо по истечении 14 дней от дня, когда Вы вступили во владение последней партии или части, либо когда третье лицо, прочее от перевозчика и указанное Вами, вступило во владение последней партии или части (в случае товаров, поставляемых партиями либо частями).

Чтобы воспользоваться правом отступления от договора, Вы должны поинформировать нас (просим вписать Вашу фамилию, полный почтовый адрес, номер телефона, факса и адрес e-mail) о вашем решении отступления от данного договора путем однозначного заявления (например, письмо, отправленное по почте, факсу или по электронной почте).

Вы можете воспользоваться образцом формуляра отступления от договора, что не является обязательным. Чтобы соблюсти срок отступления от договора достаточно отправить нам информацию, касающуюся реализации права отступления от договора, до истечения срока отступления от договора.

Download the withdrawal form

Последствия отступления от договора

In the event of contract cancellation, the Consumer Customer or a Customer who is entitled to equivalent protection pursuant to Article 27 of the Consumer Rights Act, receives a refund of all payments from the Seller, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold the reimbursement until it has received the goods back, or the consumer will supplie evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal from the agreement concluded remotely does not apply in the below circumstances.

Regulations of Art. 27 from the Act of 30 May 2014 about consumer rights do not apply to statements between companies.
Orders of customers from outside the European Union, should be well thought out, because due to the formalities and customs duties, returning the item may not be possible and economically unjustified.

Download the withdrawal form

The contract cancellation form which the Consumer Customer or a Customer who is entitled to equivalent protection pursuant to Article 27 of the Consumer Rights Act can use, is also included in Annex 2 to the Act on Consumer Rights of 30 May 2014 (Journal of Laws 2014, item 827).

Порядок подачи и рассмотрения рекламаций

Upon finding a defect, The User who wants to use his rights ought to:

notify the Seller or the Guarantor (Strima Sp. z oo) of the found defect and inform the Seller or the Guarantor of the sending methood (in person by the User, or by courier) to the following address: Strima Sp. with o.o, Swadzim, ul. Poznańska 54, 62-080 Tarnowo Podgórne, Poland. This information should be given to the Seller or the Guarantor over the phone at no: +48 61 8950 950 or by e-mail address: shop@strima.com.
For customers in the Czech Republic and Slovakia, the Guarantor is Strima Czech sro and products have to be delivered to the address Strima Czech sro Železná 5, 619 00 Brno-Horní Heršpice, Czech Republic, and all of the required nformation should be given by telephone under no hotline: +420 544 226 298, or e-mail address czech@strima.com.

• prior to shipment adequately protect the product during transport. Guarantor shall not be liable for any damage to the product or other damages incurred by the Buyer at the time, before the actual delivery of the product and the release of it to the Guarantor, in particular, shall not be liable for any loss or damage during transportation, if such defects are not resulting from causes inherent in the goods sold. Damage caused by insufficient protection are not included the product's warranty.

The product delivered to the Guarantor by non-consumer under the warranty, absolutely must be accompanied by:
• proof of purchase and warranty document (if delivered with the product)
• accurate description of the problem
• contact information (apart from the return address, it is necessary to give the name of the contact person and phone number)

Seller or Guarantor will not take into account complaints and will not perform any repairs that will not contain any attachments indicated above, with the exception of claims filed by consumers.

If the data or information given in the complaint should to be supplemented before examining the file, Seller or Guarantor asks the person lodging the complaint for supplementing it in the indicated range.

Seller or Guarantor accepts reclamations within 14 days from the date of its receipt.

In the event of warranty service Guarantor will remove the fault as soon as possible, no later than 21 days from the date of acceptance the product for repair. This period may be extended due to awaiting for the parts, about what the Purchaser will be informed.

Service Request Form